Posted by Teresa Cottam

Teresa is the Chief Analyst at Omnisperience and has over 25 years' experience in the telecoms and technology markets. She is an expert on SME and enterprise telecoms, and has considerable vertical market expertise. Her research focus lies in helping B2B telecoms firms become more commercially successful by better understanding and meeting their customers' needs. She is a judge of the GSMA Global Mobile Awards (GloMo's) for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam


  1. […] 2020 that its Jawwy brand would be deploying Matrixx’s Digital Commerce Platform (see Salesforce spends $1.3 billion on buying Vlocity) to help it  drive up customer engagement, simplify customer journeys and provide better digital […]



  2. […] Salesforce attacking the software layer (see Salesforce spends $1.3 billion on buying Vlocity), and HPE now reinvigorating its attack on the network layer, we are entering very interesting […]



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