Unitel Mongolia is a provider of mobile, IPTV, broadband Internet, DTH satellite, OTT, fiber optic, fixed phone, content production and distribution. It is one of four main operators in Mongolia.

Mongolia is a “mobile first” market for both communication and data services such as mobile broadband. This is primarily because it is a large but sparsely populated country of about 3.5 million people,  with 55% of its population living in rural areas. Around 25% of its population are nomadic herdsmen.

The mobile market matured quickly in Mongolia and had exceeded 100% penetration by 2013. Growth in the last 5 years has been slow to moderate and has focused on connecting the last few hundreds of thousands of unconnected customers. Fixed line penetration in the country is low (estimated at around 2%).

In recent years, Unitel has focused on innovative services to connect the unconnected such as the launch of Ger Internet in 2017 – a ‘plug and play’ wireless home broadband Wi-Fi solution which is based on Unitel’s LTE network and can provide download speeds of up to 225Mbit/s.

In the next stage of its digital transformation, Unitel has decided to leverage solutions from CSG and Tango Telecom, including CSG‘s billing and customer management solution SingleView and its Interconnect product for managing wholesale, settlement, cost and revenue allocation. Unitel will also use CSG’s Total Service Mediation for realtime usage management and CDR collections, and CSG Activation for provisioning and activation. Tango Telecom will contribute DRE (Data Retail Engine) for real-time charging and policy control.

The new solution will enable Unitel to deliver a wide range of services including prepaid and postpaid mobile, VoIP, IPTV, WTTx broadband access, enterprise services, and DTH and OTT TV.

“As Unitel works to meet its business transformation objectives in an era of accelerating growth and innovation across Mongolia, we’re excited to leverage CSG’s SI expertise, vision and roadmap, as well as their industry-leading BSS technology,” said Enkhbat Dorjpalam, CEO, Unitel. “This collaboration with CSG will help us accelerate innovation and enhance customer experience across the entire customer journey through a cost-effective, scalable architecture.”

“Unitel is an information technology powerhouse, covering 88% of Mongolia’s population with cutting-edge wireless capabilities,” said CSG’s Ian Watterson. “This marks the sixth joint customer for Tango Telecom and CSG. Tango DRE is a perfect complement to our suite of customer engagement and monetisation technology solutions, and helps present new opportunities for our customers by allowing them to monetise and optimise every subscriber experience, while providing a clear path to new and exciting 5G use cases.”

Tango’s Rory O’Toole said the Irish vendor was “delighted” to be working with CSG again on the Unitel engagement.

Posted by Teresa Cottam

Teresa is the Chief Analyst at Omnisperience and has over 25 years' experience in the telecoms and technology markets. She is an expert on SME and enterprise telecoms, and has considerable vertical market expertise. Her research focus lies in helping B2B telecoms firms become more commercially successful by better understanding and meeting their customers' needs. She is a judge of the GSMA Global Mobile Awards (GloMo's) for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

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