Cancom C&C, a division of Munich-based Cancom Group, provides unified communications solutions to both private and public sector organisations in Germany, Austria, Switzerland, Belgium, Slovakia, the United Kingdom and United States.
It will now be able to provide a unified, “single pane of glass” for its customers so they can view their bills digitally and better understand their costs and relevant metrics associated with all the platforms and services they consume. This new offering utilises Soft-ex’s Unified Billing and Analytics solution to deliver an enhanced interactive digital billing communications experience to its customers.
Martin Chapman, CTO of Cancom C&C stated that the New Norm had challenged unified comms providers to deliver more effective bill communications and self-serve bill analytics. “The requirement to tariff, generate and present unified bills from multiple platforms, has become even more critical,” he said.
Ian Sparling, CEO of Soft-ex, commented: “A recent study by industry analysts, Omnisperience found that COVID-19 has in fact, speeded up digitalisation efforts. 84% of those surveyed revealed they intend to invest in more effective communication of charges. CANCOM C&C is a leader in their field and with our solution they will be at the forefront of offering a scalable digital billing experience to their clients.”
Jin Kang, the CEO of Soft-ex’s parent, Widepoint, added that this was a three year contract to support Cancom C&C’s unified billing and analytics.