Category: Customer experience
-
Talkdesk partners with BICS
BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers
-
BICS partners with Gurtam for IoT asset monitoring and fleet management
First customer for joint solution announced in Mali.
-
Are telcos really set to abandon personalisation?
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
-
The need for speed in customer experience
Customer experience bottlenecks still throttling good digital experience
-
Australians wasting millions hanging on telephone
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
