Category: Digital transformation
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Qatar moves into Premier League of connected economies
Multiple initiatives in Qatar are accelerating its position in the global digital market
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MTN standardises planning tools across group and upgrades BSS
MTN renews software systems as it transitions to being a digital service provider
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Megafon plugs its leaks thanks to Mobileum
Adopts RAID platform for fraud management, revenue and business assurance
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UK cannot afford to dither on AI
Government needs to ignore Digital Luddites, quickly agree an ethical framework and retrain workforce
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Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills
Human-based customer engagement still a critical factor for success