Market intelligence

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Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

Cloud gaming points way to successful 5G commercialisation for Singapore’s Starhub

Company partners with London-based retro gaming company

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

Loyalty still up for grabs in telco-land

Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms

Working at home set to get more expensive as BT claws back the cash

Raises prices across the board and limits its “unlimited” mobile data plans even more

B2C – why there’s no such thing (and what you need to do about it)

With a complimentary Green Paper on the emerging Lifespace opportunity

Hybrid workforce – another pointless term

The New Normal has seen a rise in new terminology. Not all of it is useful

The customer still isn't king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

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