Market intelligence

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Technicolor announces rebrand

Company will rebrand its Connected Home and DVD divisions

Plume reveals device loyalty in Europe and North America

New Plume data suggests Apple is the brand leader in both Europe and the US

Globe flashes the cash and opts for Netcracker

Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution

Deutsche Glasfaser upgrades CPE

New router will support WiFi 6E and add CCAPS capabilities from Plume including WiFi optimisation, cybersecurity and user controls

UK customers still not optimising spend on streaming

Research reveals divide between number of subscriptions and usage

Subtonomy empowers fully convergent customer support

Adds support for broadband and full fibre networks to its customer support platform

Why a policeman’s lot is not a happy one (aka personalised support 101)

Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable

Hong Kong’s IPification launches in France

Asian mobile authentication firm rolls out support in France as it focuses on expanding market share in Europe.

Subtonomy expands to meet surge in demand

Opens new offices and expands team to support Asia, Middle East and Africa

Batelco looks to skies to connect MENA businesses

Batelco signs MoU with Viasat to leverage capacity to support B2B customers in MENA region

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