Operator will work with Netcracker to move its BSS to the cloud
MVNO adjusts fair use limit for roamers but keeps roaming free
The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
CSPs must do more to protect their customers when travelling
New study reveals persistent digital divide in UK
New malware is cleverly designed to avoid spending controls, causing new challenges for mobile service providers
Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution
Research reveals divide between number of subscriptions and usage
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
Teresa Cottam looks at how streaming media providers still haven’t grasped the need for more customer-centric approaches to pricing
