Category: Billing, bundling & pricing
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French tourist gets EUR16,000 billshock
CSPs must do more to protect their customers when travelling
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SMSFactory spreads new mobile bill woes
New malware is cleverly designed to avoid spending controls, causing new challenges for mobile service providers
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Globe flashes the cash and opts for Netcracker
Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution
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UK customers still not optimising spend on streaming
Research reveals divide between number of subscriptions and usage
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Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink