Category: Billing, bundling & pricing
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Centili positions for growth in 2021
Centili announces deal with Deutsche Telekom, new offering and ambitions to expand in EMEA
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Community Fibre rolls out new home phone and TV services
Offers free months free to new and existing customers
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Tiscali converges BSS, moves to SaaS model
Tiscali is using Netcracker Digital BSS with cloud-based Support & Maintenance services
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GO goes with Cerillion for BSS transformation
Go Malta upgrades its BSS to accelerate its time to market
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
