Over the next 12 months UK customers will get new rights that affect key processes such as billing and termination. But will the industry grasp the opportunity to transform their relationship with customers or do the bare minimum to comply?
Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service
Commercially successful IoT will be highly dependent on getting the billing and charging right
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Will deliver Soft-ex analytics and billing capabilities to support its healthcare clients in the Netherlands
Unifed comms provider will deliver greater visibility for its customers and enhanced online customer engagement
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
Create cloud-based solution for digital commerce
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?