Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Will deliver Soft-ex analytics and billing capabilities to support its healthcare clients in the Netherlands
Unifed comms provider will deliver greater visibility for its customers and enhanced online customer engagement
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
Create cloud-based solution for digital commerce
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
But service providers innovate tariffs to change perceptions and improve customer engagement?
CALVI and Zenith alliance focuses on reduced IT complexity and improved customer experience in the telecom billing landscape