As a UK SME customer is landed with a huge bill, what lessons can be learned?
EBP and TEM vendor announces new software release that helps CSPs take control of their own bill innovation
CSPs often chase change. You might say that’s inevitable as innovative tech companies. But according to Jeff Bezos, focusing on fundamentals that don’t change is actually the key to success
Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.
Will use Centili to support direct-to-bill payments
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Or what we haven’t learnt from 3G and 4G
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
With free infographic and complimentary paper
