Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.
Will use Centili to support direct-to-bill payments
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Or what we haven’t learnt from 3G and 4G
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
With free infographic and complimentary paper
CSPs need to act now to avert a customer experience disaster
Partners with Salesforce to create new Salesforce native solution
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams