Bills

Tags: Bills

Episode 9 – Digital inclusion

Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.

Deutsche Telekom partners with Centili

Will use Centili to support direct-to-bill payments

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Marketers are routinely ignoring one of their best marketing channels. Want to know what that is?

Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?

An effective bill looks like this

With free infographic and complimentary paper

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

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