Billshock: have we still not learned the lessons?
As a UK SME customer is landed with a huge bill, what lessons can be learned?
BT launches real time digital interaction platform
Improves digital experience with technology from Amdocs and Lightico
Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
BT sells SME and public sector BUs to TIM
Offloads two units in its troubled Italian division
Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?