Tag: BT
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Billshock: have we still not learned the lessons?
As a UK SME customer is landed with a huge bill, what lessons can be learned?
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BT launches real time digital interaction platform
Improves digital experience with technology from Amdocs and Lightico
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
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The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
