Tag: call center
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The need for speed in customer experience
Customer experience bottlenecks still throttling good digital experience
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Openet launches Real time Care Insights
Partners with Salesforce to create new Salesforce native solution
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Ireland's telecoms industry comes together to agree billing flexibility
Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis
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Lightico highlights impact of COVID-19 on businesses’ new digital requirements
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
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How to reduce the risk of SIM swap attacks
With SIM jacking on the increase, there are simple methods mobile phone users can utilise to reduce the risk of becoming a victim.
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Why 'contact us' is a digital no-no
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers