call centre

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Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

Exacaster boosts telco offer management performance with launch of AI-powered marketing solution

Offers telecoms firms chance to try new solution for free

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Talkdesk partners with BICS

BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

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