call centre

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Subtonomy empowers fully convergent customer support

Adds support for broadband and full fibre networks to its customer support platform

Vexus Fiber selects Netcracker stack

Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service

Is the 9 to 5 finally dead?

New opportunities for CSPs from the new norms of working

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico

Subtonomy wins new Tier 1 deal

Subtonomy continues to win customers across the Nordics

You’ve spotted a great new opp to add revenue? Now what?

Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

Exacaster boosts telco offer management performance with launch of AI-powered marketing solution

Offers telecoms firms chance to try new solution for free

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