Customer experience bottlenecks still throttling good digital experience
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
CSPs need to act now to avert a customer experience disaster
Partners with Salesforce to create new Salesforce native solution
Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
Simple DIY methods to reduce the risk
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
There are great benefits to service providers in deploying bots – but only if they do it wisely.
