call centre

Tags: call centre

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

Ireland's telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

Lightico highlights impact of COVID-19 on businesses' new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

How to reduce the risk of SIM swap attacks

Simple DIY methods to reduce the risk

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention

Why 'contact us' is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

Forget Brexit, what you need to worry about is Botaggedon

There are great benefits to service providers in deploying bots – but only if they do it wisely.

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