Tag: call centre
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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Want to optimise the digital experience? You better pay attention to the small print
Lightico brings out new offering to improve the process of communicating T&Cs
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Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
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Exacaster boosts telco offer management performance with launch of AI-powered marketing solution
Offers telecoms firms chance to try new solution for free
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Talkdesk partners with BICS
BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers
