Are UK CSPs ready for changes in billing and notification requirements?
Over the next 12 months UK customers will get new rights that affect key processes such as billing and termination. But will the industry grasp the opportunity to transform their relationship with customers or do the bare minimum to comply?
The hard truth about digital trust
A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right
Why you need a QNP
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Omnizine May 2020
Featuring interviews, advice and views for telecoms service provider, vendors, thoughts leaders and large enterprises
Four words that transform relationships. Do you know what they are?
B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
Broadband Genie reveals best broadband networks in UK
Hyperoptic, Zen Internet, Sky Broadband and the Post Office all win awards for broadband services