Tag: customer care
Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
Matrixx partners with CompaxDigital
Matrixx and CompaxDigital unite to support new complex B2B charging models and emerging ecoystems
Plume targets German market
Announces deal with Deutsche Glasfaser and partnership with BREKO
You’ve spotted a great new opp to add revenue? Now what?
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
Vodafone UK partners with Digitalk
Selects Digitalk’s platform to support MVNO customers