Tag: customer care
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Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
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Matrixx partners with CompaxDigital
Matrixx and CompaxDigital unite to support new complex B2B charging models and emerging ecoystems
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You’ve spotted a great new opp to add revenue? Now what?
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
