customer engagement

Tags: customer engagement

CSG launches Xponent

New unified cloud engagement hub revealed as key piece of CSG’s market vision

India’s Zee5 gets up close and personal with its customers

Indian OTT provider is using technology from CSG to leverage its customer data to deliver more personalised experiences

CSG flies a kite for customer engagement, acquiring Kitewheel

Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

Is the industry ready for new Ofcom end-of-contract regulations?

New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

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