Tag: customer experience
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Fraud risks: how secure is your phone number?
As digital fraud in the UK remains a significant issue, Chief analyst Teresa Cottam and iconectiv’s David Wilson discuss the increasing fraud risks associated with number portability.
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Subtonomy reveals key insights into customer behaviour in Nordics
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
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Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
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Subtonomy expands to meet surge in demand
Opens new offices and expands team to support Asia, Middle East and Africa
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T-Mobile Netherlands is headed to the cloud with the help of Netcracker
Will consolidate BSS by cloud transformation
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The telecom identity crisis
Telecoms is increasingly struggling to describe what it is and what it does, and that’s a problem