customer experience

Tags: customer experience

Working at home set to get more expensive as BT claws back the cash

Raises prices across the board and limits its “unlimited” mobile data plans even more

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

The customer still isn't king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

Omnizine May 2020

Featuring interviews, advice and views for telecoms service provider, vendors, thoughts leaders and large enterprises

Ireland's telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

March 2020 podzine

Featuring interviews, advice and views for telecoms service providers and large enterprises

Lightico highlights impact of COVID-19 on businesses' new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

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