Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
Opens new offices and expands team to support Asia, Middle East and Africa
Will consolidate BSS by cloud transformation
Telecoms is increasingly struggling to describe what it is and what it does, and that’s a problem
2022 will see increased customer expectations in the household market, as Work from Anywhere beds in and customers continue to perform more life functions digitally. But with squeezes on the global supply chain, how should CSPs respond?
Telenet extends relationship with Sandvine to support high-quality application experiences and innovative application and usage plans
New unified cloud engagement hub revealed as key piece of CSG’s market vision
One of the first examples of CCAPS in Africa has been rolled out by South Africa’s MCG
CSPs often chase change. You might say that’s inevitable as innovative tech companies. But according to Jeff Bezos, focusing on fundamentals that don’t change is actually the key to success
