customer experience

Tags: customer experience

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Minim and Irdeto expand into Russia

Partners Irdeto and Minim join forces with Microimpuls to bring CCAPS to Russian market

Cerillion enhances its B2B capabilities

Cerillion 21.1 builds on Cerillion’s dual B2B and B2C heritage, addressing the emerging needs of the Work Anywhere and hybridised service model

Episode 9 – Digital inclusion

Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.

The hard truth about digital trust

A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Swisscom makes plans with TEOCO

Will use TEOCO’s software to plan its 5G radio network

Trusted Home now available for cable operators

CCAPS partners Irdeto and Minim roll out comprehensive new offering aimed at cable market

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

CPE vendors opt for OpenSync

Vendors say OpenSync, WiFi 6 and next-generation CPE create a killer CCAPS combination to boost ARPU and loyalty

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