Tag: customer experience

Omnizine May 2020

Featuring interviews, advice and views for telecoms service provider, vendors, thoughts leaders and large enterprises

Ireland’s telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

March 2020 podzine

Featuring interviews, advice and views for telecoms service providers and large enterprises

Lightico highlights impact of COVID-19 on businesses’ new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

Security-conscious customers need more information from the companies they do business with

Having the right product is now only half the battle. Unless customers and prospects are sure you’re secure they’ll go elsewhere – directly impacting your bottom line

Gen Z want safety and respect

Microsoft study shows that young workers and customers are concerned about internet civility

Avenga – the new Marvel(lous) MSP

The merger of four managed service providers creates a significant new player spanning Europe, the US and Asia.

Is the industry ready for new Ofcom end-of-contract regulations?

New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

How you can tell your digital transformation is on the wrong track

Too many so-called digital transformation projects are really IT renewal in digital clothing.

When operational efficiency and employee experience clash, everyone loses

As Asda follows rival Sainsbury’s by introducing a controversial new employment contract, Omnisperience looks at why this can damage brands, operational efficiency and revenues

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention

Why ‘contact us’ is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

Tech M snaps up Dynacommerce

Adds omnichannel solution to its expanding portfolio

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

Customer confusion is costing service providers dearly

Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion

The benefits and perils of deploying AI

While a useful tool, AI is not a panacea for all an organisation’s ills