customer experience

Tags: customer experience

Subtonomy reveals key insights into customer behaviour in Nordics

Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs

Joining the dots inside the telco – what dunning and onboarding have in common

Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink

Subtonomy expands to meet surge in demand

Opens new offices and expands team to support Asia, Middle East and Africa

T-Mobile Netherlands is headed to the cloud with the help of Netcracker

Will consolidate BSS by cloud transformation

The telecom identity crisis

Telecoms is increasingly struggling to describe what it is and what it does, and that’s a problem

Technicolor Connected Home outlines the opportunities and challenges in the CCAPS market

2022 will see increased customer expectations in the household market, as Work from Anywhere beds in and customers continue to perform more life functions digitally. But with squeezes on the global supply chain, how should CSPs respond?

Telenet aims for ‘amazing customer experiences’ with the help of Sandvine

Telenet extends relationship with Sandvine to support high-quality application experiences and innovative application and usage plans

CSG launches Xponent

New unified cloud engagement hub revealed as key piece of CSG’s market vision

MultiChoice Group adopts Trusted Home solution from Irdeto and Minim

One of the first examples of CCAPS in Africa has been rolled out by South Africa’s MCG

Want to know the secret of telecoms success in the next 10 years? Here’s what Jeff Bezos reckons

CSPs often chase change. You might say that’s inevitable as innovative tech companies. But according to Jeff Bezos, focusing on fundamentals that don’t change is actually the key to success

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