Danny Dicks asks: Why, when communication service provider (CSPs) are facing huge changes in technology, customer expectations and […]
customer experience
New packages, prices and lots of change make customer communications more important than ever
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
Raises prices across the board and limits its “unlimited” mobile data plans even more
CSPs need to act now to avert a customer experience disaster
As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
Partners with Salesforce to create new Salesforce native solution
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
Featuring interviews, advice and views for telecoms service provider, vendors, thoughts leaders and large enterprises
Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis
Featuring interviews, advice and views for telecoms service providers and large enterprises
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
MTN renews software systems as it transitions to being a digital service provider
Human-based customer engagement still a critical factor for success
Sector is only one to improve on January 2019 scores
Having the right product is now only half the battle. Unless customers and prospects are sure you’re secure they’ll go elsewhere – directly impacting your bottom line
Microsoft study shows that young workers and customers are concerned about internet civility
The merger of four managed service providers creates a significant new player spanning Europe, the US and Asia.
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
