Tag: customer experience
-
Subtonomy reveals key insights into customer behaviour in Nordics
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
-
Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
-
Subtonomy expands to meet surge in demand
Opens new offices and expands team to support Asia, Middle East and Africa
-
T-Mobile Netherlands is headed to the cloud with the help of Netcracker
Will consolidate BSS by cloud transformation
-
The telecom identity crisis
Telecoms is increasingly struggling to describe what it is and what it does, and that’s a problem
-
Technicolor Connected Home outlines the opportunities and challenges in the CCAPS market
2022 will see increased customer expectations in the household market, as Work from Anywhere beds in and customers continue to perform more life functions digitally. But with squeezes on the global supply chain, how should CSPs respond?