New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models
New ID verification service is based on technology from NEC
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
Customer experience bottlenecks still throttling good digital experience
Buys integrated cloud-based omnichannel marketing platform.
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
New packages, prices and lots of change make customer communications more important than ever
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
Raises prices across the board and limits its “unlimited” mobile data plans even more
CSPs need to act now to avert a customer experience disaster