Tag: customer service
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Subtonomy reveals key insights into customer behaviour in Nordics
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
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Subtonomy expands to meet surge in demand
Opens new offices and expands team to support Asia, Middle East and Africa
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Vexus Fiber selects Netcracker stack
Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service
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CSG flies a kite for customer engagement, acquiring Kitewheel
Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base
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You’ve spotted a great new opp to add revenue? Now what?
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.