customer service

Tags: customer service

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

March 2020 podzine

Featuring interviews, advice and views for telecoms service providers and large enterprises

Episode 3 – Digitalisation: risk and opportunity

Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk

Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills

Human-based customer engagement still a critical factor for success

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention

Tech M snaps up Dynacommerce

Adds omnichannel solution to its expanding portfolio

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