Tag: customer service
Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
Are telcos really set to abandon personalisation?
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
The need for speed in customer experience
Customer experience bottlenecks still throttling good digital experience
SAP snaps up omnichannel customer engagement provider Emarsys
Buys integrated cloud-based omnichannel marketing platform.