Buys integrated cloud-based omnichannel marketing platform.
CSPs need to act now to avert a customer experience disaster
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
Features support more distributed working of CSRs
Featuring interviews, advice and views for telecoms service providers and large enterprises
Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk
Human-based customer engagement still a critical factor for success
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
Adds omnichannel solution to its expanding portfolio