UK regulator provides snapshot of how service providers performed during coronavirus crisis
Lightico brings out new offering to improve the process of communicating T&Cs
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
Customer experience bottlenecks still throttling good digital experience
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
Buys integrated cloud-based omnichannel marketing platform.
CSPs need to act now to avert a customer experience disaster
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
Features support more distributed working of CSRs