customer service

Tags: customer service

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Are telcos really set to abandon personalisation?

Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

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