customer service

Tags: customer service

Subtonomy reveals key insights into customer behaviour in Nordics

Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs

Why a policeman’s lot is not a happy one (aka personalised support 101)

Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable

Subtonomy expands to meet surge in demand

Opens new offices and expands team to support Asia, Middle East and Africa

Vexus Fiber selects Netcracker stack

Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service

CSG flies a kite for customer engagement, acquiring Kitewheel

Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base

You’ve spotted a great new opp to add revenue? Now what?

Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Are telcos really set to abandon personalisation?

Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

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