Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service
Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
UK regulator provides snapshot of how service providers performed during coronavirus crisis
Lightico brings out new offering to improve the process of communicating T&Cs
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
Customer experience bottlenecks still throttling good digital experience
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
Buys integrated cloud-based omnichannel marketing platform.
CSPs need to act now to avert a customer experience disaster