Tag: customer service
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What you need to know about the coming billquake
CSPs need to act now to avert a customer experience disaster
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The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
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COVID-19 is accelerating CSP digital transformation
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
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Mavenir rolls out new contact centre -as-a-service features
Features support more distributed working of CSRs
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March 2020 podzine
Featuring interviews, advice and views for telecoms service providers and large enterprises
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Episode 3 – Digitalisation: risk and opportunity
Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk