CSG will support next phase of operator’s digital journey.
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right
CCAPS partners Irdeto and Minim roll out comprehensive new offering aimed at cable market
Lightico brings out new offering to improve the process of communicating T&Cs
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
Or what we haven’t learnt from 3G and 4G
New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models
Customer experience bottlenecks still throttling good digital experience
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?