digital experience

Teresa Cottam Mar.01.2021

Episode 7 – Customer Experience Focus

Capita’s Alan Linter talks call centres, CX innovation and metrics |Chief Analyst Teresa Cottam introduces the new customer experience category DCES|Conversity’s Haj Muntz talks about why it’s so important to pay attention to buying and onboarding |Verizon’s Radha Sankaran discusses how Verizon is innovating CX |

Cybersecurity, privacy and trust, IoT and smartspaces Teresa Cottam Feb.18.2021

Trusted Home now available for cable operators

CCAPS partners Irdeto and Minim roll out comprehensive new offering aimed at cable market

Billing, bundling & pricing, Customer experience, Cybersecurity, privacy and trust Teresa Cottam Feb.18.2021

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Customer experience, Research Teresa Cottam Dec.09.2020

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Billing, bundling & pricing, Vendors Teresa Cottam Nov.04.2020

Cerillion rolls out raft of new features

New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models

Customer experience Teresa Cottam Oct.05.2020

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Billing, bundling & pricing dannydicks56 Sep.18.2020

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?