Tag: digital experience
Huawei says a disconnected world benefits no-one
Today was the first day of Huawei’s 17th analyst and press conference in Shenzhen, China, which due to the coronavirus crisis had moved to an online format. There was much interest in how Huawei intended […]
Lightico highlights impact of COVID-19 on businesses’ new digital requirements
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills
Human-based customer engagement still a critical factor for success
Why ‘contact us’ is a digital no-no
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
How is digital transformation affecting the bill?
How can service providers meet the needs of new customer expectations – free report.
Are you incorporating SIMO into your B2B strategy?
As SIM-only deals become an increasingly large feature of the mobile market, B2B service providers need to understand and incorporate the trend into their offerings
Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
Do you know the difference between DX, UX and CX?
DX, CX and UX are the buzz words of the moment. How are they related?
