digital experience

Tags: digital experience

MTN extends relationship with CSG

CSG will support next phase of operator’s digital journey.

You’ve spotted a great new opp to add revenue? Now what?

Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.

The hard truth about digital trust

A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right

Trusted Home now available for cable operators

CCAPS partners Irdeto and Minim roll out comprehensive new offering aimed at cable market

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Cerillion rolls out raft of new features

New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?

Categories