Today was the first day of Huawei’s 17th analyst and press conference in Shenzhen, China, which due to the coronavirus crisis had moved to an online format. There was much interest in how Huawei intended […]
Human-based customer engagement still a critical factor for success
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
How can service providers meet the needs of new customer expectations – free report.
As SIM-only deals become an increasingly large feature of the mobile market, B2B service providers need to understand and incorporate the trend into their offerings
Moving beyond silos of customer experience means creating a coherent digital experience.
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
DX, CX and UX are the buzz words of the moment. How are they related?