digital experience

Tags: digital experience

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Cerillion rolls out raft of new features

New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?

Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

B2C – why there’s no such thing (and what you need to do about it)

With a complimentary Green Paper on the emerging Lifespace opportunity

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

Huawei says a disconnected world benefits no-one

Today was the first day of Huawei’s 17th analyst and press conference in Shenzhen, China, which due to the coronavirus crisis had moved to an online format. There was much interest in how Huawei intended to respond to continuing and escalating restrictions from the US government, which has also put […]

Lightico highlights impact of COVID-19 on businesses’ new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

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