digital experience

Tags: digital experience

Episode 3 – Digitalisation: risk and opportunity

Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk

Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills

Human-based customer engagement still a critical factor for success

Why 'contact us' is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

How is digital transformation affecting the bill?

How can service providers meet the needs of new customer expectations – free report.

Are you incorporating SIMO into your B2B strategy?

As SIM-only deals become an increasingly large feature of the mobile market, B2B service providers need to understand and incorporate the trend into their offerings

Why you should forget customer journeys

Moving beyond silos of customer experience means creating a coherent digital experience.

A common pitfall: seeing digital experience as better customer service

Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.

Do you know the difference between DX, UX and CX?

DX, CX and UX are the buzz words of the moment. How are they related?

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