Tag: digital experience
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Cerillion rolls out raft of new features
New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models
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The need for speed in customer experience
Customer experience bottlenecks still throttling good digital experience
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The Bill is Dead: Long Live the Bill!
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
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Business in the New Normal: New customer expectations require new digital experiences
New packages, prices and lots of change make customer communications more important than ever
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B2C – why there’s no such thing (and what you need to do about it)
With a complimentary Green Paper on the emerging Lifespace opportunity
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Openet launches Real time Care Insights
Partners with Salesforce to create new Salesforce native solution