Tag: digital experience
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Huawei says a disconnected world benefits no-one
Today was the first day of Huawei’s 17th analyst and press conference in Shenzhen, China, which due to the coronavirus crisis had moved to an online format. There was much interest in how Huawei intended to respond to continuing and escalating restrictions from the US government, which has also put pressure on European allies to […]
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Lightico highlights impact of COVID-19 on businesses’ new digital requirements
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
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Episode 3 – Digitalisation: risk and opportunity
Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk
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Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills
Human-based customer engagement still a critical factor for success
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Why 'contact us' is a digital no-no
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
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How is digital transformation affecting the bill?
How can service providers meet the needs of new customer expectations – free report.