Danny Dicks asks: Why, when communication service provider (CSPs) are facing huge changes in technology, customer expectations and […]
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New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
CALVI and Zenith alliance focuses on reduced IT complexity and improved customer experience in the telecom billing landscape
This is the sixth joint customer for the dynamic duo
The merger of four managed service providers creates a significant new player spanning Europe, the US and Asia.
Too many so-called digital transformation projects are really IT renewal in digital clothing.
Peter Bowen looks at what can go wrong during systems renewal or digital transformation
Saying you’re digitally transforming in 2019 is like saying you power your company with steam
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.
Find out how e-government is progressing in Australia, UK and Estonia
What is Industry 4.0? Is it just Digital Transformation is another guise?
Moving beyond silos of customer experience means creating a coherent digital experience.