Tag: digital transformation
Digital transformation or digital silo? Why digital should not be just another technology refresh
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.
Public sector update: Australians disappointed, Brits increasingly satisfied, Estonians already digital
Find out how e-government is progressing in Australia, UK and Estonia
Clues that your digital transformation is on the wrong track
Too many so-called digital transformation projects are really IT renewal in digital clothing.
Industry 4.0 is out-of-date. Here’s why
What is Industry 4.0? Is it just Digital Transformation is another guise?
Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
Do you know the difference between DX, UX and CX?
DX, CX and UX are the buzz words of the moment. How are they related?
