Tag: digital transformation
CALVI and Zenith form alliance to help CSPs transform BSSOSS layer faster
CALVI and Zenith alliance focuses on reduced IT complexity and improved customer experience in the telecom billing landscape
Unitel selects CSG and Ireland’s Tango Telecom
This is the sixth joint customer for the dynamic duo
Avenga – the new Marvel(lous) MSP
The merger of four managed service providers creates a significant new player spanning Europe, the US and Asia.
How you can tell your digital transformation is on the wrong track
Too many so-called digital transformation projects are really IT renewal in digital clothing.
Change is inevitable – successful change isn’t
Peter Bowen looks at what can go wrong during systems renewal or digital transformation
Are we there yet? Why it’s time to consign digital transformation to history
Saying you’re digitally transforming in 2019 is like saying you power your company with steam
Most digital transformation projects fail – so what!
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Digital transformation or digital silo? Why digital should not be just another technology refresh
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.
Public sector update: Australians disappointed, Brits increasingly satisfied, Estonians already digital
Find out how e-government is progressing in Australia, UK and Estonia
Industry 4.0 is out-of-date. Here’s why
What is Industry 4.0? Is it just Digital Transformation is another guise?
Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
Do you know the difference between DX, UX and CX?
DX, CX and UX are the buzz words of the moment. How are they related?
