CSG will support next phase of operator’s digital journey.
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Chief Analyst Teresa Cottam introduces the new Connected Customer Assurance & Protection Service (CCAPS) category ft Michael Downs from Positive Technology, Bruce Van Nice from Akamai and Shane McCarthy from Irdeto.
Go Malta upgrades its BSS to accelerate its time to market
Is the Fourth Estate facing botaggedon?
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Or what we haven’t learnt from 3G and 4G
New packages, prices and lots of change make customer communications more important than ever