digital

Tags: digital

MTN extends relationship with CSG

CSG will support next phase of operator’s digital journey.

You’ve spotted a great new opp to add revenue? Now what?

Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.

Episode 9 – Digital inclusion

Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Episode 8 – Security & assurance

Chief Analyst Teresa Cottam introduces the new Connected Customer Assurance & Protection Service (CCAPS) category ft Michael Downs from Positive Technology, Bruce Van Nice from Akamai and Shane McCarthy from Irdeto.

GO goes with Cerillion for BSS transformation

Go Malta upgrades its BSS to accelerate its time to market

If tech journalists are an endangered species, are PRs doomed to be dodo wranglers?

Is the Fourth Estate facing botaggedon?

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

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