digital

Tags: digital

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Episode 8 – Security & assurance

Chief Analyst Teresa Cottam introduces the new Connected Customer Assurance & Protection Service (CCAPS) category ft Michael Downs from Positive Technology, Bruce Van Nice from Akamai and Shane McCarthy from Irdeto.

GO goes with Cerillion for BSS transformation

Go Malta upgrades its BSS to accelerate its time to market

If tech journalists are an endangered species, are PRs doomed to be dodo wranglers?

Is the Fourth Estate facing botaggedon?

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

An effective bill looks like this

With free infographic and complimentary paper

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

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