Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Chief Analyst Teresa Cottam introduces the new Connected Customer Assurance & Protection Service (CCAPS) category ft Michael Downs from Positive Technology, Bruce Van Nice from Akamai and Shane McCarthy from Irdeto.
Go Malta upgrades its BSS to accelerate its time to market
Is the Fourth Estate facing botaggedon?
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Or what we haven’t learnt from 3G and 4G
New packages, prices and lots of change make customer communications more important than ever
With free infographic and complimentary paper
As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
