Danny Dicks asks: Why, when communication service provider (CSPs) are facing huge changes in technology, customer expectations and market segmentation, do so many of their customers still receive a bill that’s essentially the same as […]
Striim 3.9.8 enhances data security, data accountability and extensibility
B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
Vendor says new service enables operators to put enterprise customers in the driving seat
The UK Labour party puts full fibre at the heart of its strategy. But sees government not just driving the agenda, but controlling the rollout of digital infrastructure in the UK.
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
Raises question: who is looking after your best interests?
Millennials versus Perennials: how will the multigenerational workforce affect what you offer business customers?
How does changing employee behaviour and requirements affect B2B service providers?
Too many so-called digital transformation projects are really IT renewal in digital clothing.