The infrastructure equity investor, Infracapital, part of M&G Prudential, has bought a 50% stake in SSE Enterprise for £380 million. It will pay £215 million on completion of the deal, and £165 million in instalments […]
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
There are great benefits to service providers in deploying bots – but only if they do it wisely.