Tag: personalisation
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Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
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India’s Zee5 gets up close and personal with its customers
Indian OTT provider is using technology from CSG to leverage its customer data to deliver more personalised experiences
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Cloud BSS player Totogi banks $100 million and brings charging engine out of stealth
Throws down the gauntlet to BSS vendors and innovates business model
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Are telcos really set to abandon personalisation?
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
