Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
Indian OTT provider is using technology from CSG to leverage its customer data to deliver more personalised experiences
Throws down the gauntlet to BSS vendors and innovates business model
Emphasises the potential of network+ services such as SECaaS
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
Buys integrated cloud-based omnichannel marketing platform.
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?