Tag: SMB

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.

February podzine and green paper

Includes interviews with NTT Ltd, Avenga and F-Secure and a free downloadable green paper

Cyber security rises up the agenda for SMEs

A need for compliance plus an increasing threat profile means SME security is a great opportunity for B2B service providers

Is the industry ready for new Ofcom end-of-contract regulations?

New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

How you can tell your digital transformation is on the wrong track

Too many so-called digital transformation projects are really IT renewal in digital clothing.

Meeting overload? Time to get smarter about meetings

As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction

Enreach expands UK presence

Buys Midlands-based B2B reseller Network Telecom

Flexible working still a huge opportunity for B2B telcos

Service providers need to consider how they increase their revenues by better targeting homeworking

Southampton gets Toob

Company will spend £50 million on full fibre network in Southampton

Greenland says no to Trump, but yes to OneWeb

OneWeb announces progress in new polar satellite service for increased connectivity for businesses and homes

Why ‘contact us’ is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

Forget Brexit, what you need to worry about is Botaggedon

There are great benefits to service providers in deploying bots – but only if they do it wisely.

Morrisons case sends shudders around UK enterprise market

High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.