B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
Millennials versus Perennials: how will the multigenerational workforce affect what you offer business customers?
How does changing employee behaviour and requirements affect B2B service providers?
Too many so-called digital transformation projects are really IT renewal in digital clothing.
As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction
Openreach pushing for copper switch off in UK
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
There are great benefits to service providers in deploying bots – but only if they do it wisely.
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.