What are CCAPS?

Connected Customer Assurance and Protection Services (CCAPS) are an emerging value-added service provided by digital service providers. CCAPS combine previously siloed technologies to deliver a holistic protection and assurance service that is effortless for households, individuals and SMEs.

CCAPS are automatically delivered as a service through the network by the network service provider. They are a specialised type of value-added service which Omnisperience calls a ‘network-plus’ service. Such services provide a monetisable and differentiated element to a quality network experience.

CCAPS do not replace enterprise cybersecurity but complement it – targetting microbusinesses, nanobusinesses, households, individuals and smaller SMEs. They differ from enterprise solutions in 4 key aspects:

  • they are effortless and fully automated
  • they are affordable for small businesses, individuals and households
  • they are delivered by the network provider not a third-party vendor
  • they combine the traditionally separate domains of cybersecurity, network assurance, smart home technology and privacy protection.

Network service provider do not usually develop these services themselves, but assemble them using technology from third-party vendors. Omnisperience has identified this type of service as one of the most promising for short-term revenue growth for digital service providers and expects that 80% of large service providers will have rolled out a basic offering by 2023. Initial offerings can be broadened over time to create holistic cybersecurity, safety, privacy and assurance services. This type of service incorporates cyberprotection, CPE controls, security & management, WiFi optimisation, ID protection & verification, parental controls, smart home connectivity & security, and even insurance.

CCAPS are the low-hanging fruit of the connected world. There’s proven demand, they’re quick to deploy and revenue streams are sustainable. We expect 8 out of 10 CSPs to have deployed them by 2023.

Teresa Cottam, Chief Analyst, Omnisperience

At the core of CCAPS is the connected household where people are living, working and playing. Rather than focusing on individual technologies, CCAPS is a customer-centric concept that sees the service provided from the customer’s point of view, making it easier and safer for them to engage in the digital world.

Digitalisation of the household was accelerated by the coronavirus crisis, but being connected is not enough. The connected household needs to be safe and secure, and receive the network experience it expects. CCAPS aims to do just this and in the process drive up satisfaction, strategically underpin service growth and deliver a much-needed new revenue stream to service providers.

Download the complimentary report to find out more.

  1. […] realtime visibility into WiFi performance, remote diagnostics and troubleshooting, to deliver CCAPS to their […]

  2. […] latest round of funding will see Vdoo becoming a CCAPS vendor and, as such, the Verizon and NTT DOCOMO investments take on a new significance. It should be […]

  3. […] Media has rolled out a Connected Customer Assurance & Protection Service (CCAPS) called Intelligent WiFi Plus. The service uses new features on Virgin Media’s Hub 3 and […]

  4. […] opportunities for CSPs by widening the range of CPE they can offer their customers when rolling out CCAPS. Omnisperience believes the Connected Customer Assurance & Protection Services market has huge […]

  5. […] of we-just-do-network doesn’t cut it any more. In contrast, Proximus has added a valuable CCAPS solution into this bundle, combining network, assurance and cybersecurity to ensure schools stay […]

  6. […] CCAPS vendor Plume has announced a $270 million minority investment from Insight Partners. This round of investment (Series E) values Plume at $1.35 billion and brings total equity funding to $397 million.  […]

  7. […] CCAPS vendor Irdeto has announced a new partnership with KAON Broadband, the broadband business arm of […]

  8. […] possible for telecoms firms to add quality-enhancing features to the proposition, such as CCAPS, which meets customers’ needs to reduce effort, to feel safe online and to have digital […]

  9. […] the feeling that the customer, their loved ones, their money and their property are safe in the digital world (see also CCAPS) […]

  10. […] has announced its expansion into a new area of Connected Customer Assurance & Protection with the launch of WorkPass, a suite of intelligent services and management tools aimed at small […]

  11. […] Dutch CCAPS vendor Gamgee is partnering with Yissum, the technology transfer company of the Hebrew University of […]

  12. […] CCAPS vendors Minim and Irdeto have set their sights on Eastern Europe, expanding into Russia via a partnership with software developer Microimpuls and opening a new data centre in Moscow. […]

  13. […] CCAPS vendor SoftAtHome has long provided voice control capabilities for CPE such as set-top boxes, smart speakers, gateways and WiFi repeaters via its Watch’ON solution, but is now expanding this competence by joining forces with the Amazon Alexa Solution Provider Network. […]

  14. […] Chile, a subsidiary of América Móvil, is set to offer a connected customer assurance & protection solution (CCAPS ) to its 6.4 million B2B and B2C customers based on technology supplied by Cyan Digital […]

  15. […] Connected Customer Assurance & Protection Solutions (CCAPS) vendor Gamgee has announced the launch of its PureMesh WiFi […]

  16. […] CCAPs vendor Whalebone has raised $3 million in Series A funding, led by Day One Capital with […]

  17. […] has recognised the growth of CCAPS solutions being rolled out by its service provider customers and this is an initial foray into […]

  18. […] better network and fault management. This is an issue that lies at the very heart of the new CCAPS they are rolling […]