Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
There are great benefits to service providers in deploying bots – but only if they do it wisely.
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.