Tag: SME
Anglian Water is best place to work in UK – what does that say for telcos?
Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?
Most digital transformation projects fail – so what!
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Transforming technology doesn’t transform relationships
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
Forget Brexit, what you need to worry about is Botaggedon
There are great benefits to service providers in deploying bots – but only if they do it wisely.
Morrisons case sends shudders around UK enterprise market
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
The benefits and perils of deploying AI
While a useful tool, AI is not a panacea for all an organisation’s ills
Are you ready for Ofcom’s new proposals on out-of-contract notifications?
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
