Tag: telecom

Why ‘contact us’ is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

Are we there yet? Why it’s time to consign digital transformation to history

Saying you’re digitally transforming in 2019 is like saying you power your company with steam

Anglian Water is best place to work in UK – what does that say for telcos?

Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?

Most digital transformation projects fail – so what!

If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

Study: service providers plan to innovate but must beware of the sting in the tail of innovation

To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.