Tag: Vodafone
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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TPG Telecom selects Matrixx Digital Commerce for 4G and 5G monetisation
Brand is consolidating its charging infrastructure to Matrixx following merger
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Mobile operators co-operate to boost rural coverage in UK
First stage of SRN is announced. Will see 222 new mast sites being built
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Toweropoly, as Telefonica sells Telxius to American Towers
American Towers continues its steady march into Europe by snapping up Telxius
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
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Vodafone launches three new cybersecurity services
Service aimed at large enterprise, public sector and critical infrastructure customers