Vodafone

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Toweropoly, as Telefonica sells Telxius to American Towers

American Towers continues its steady march into Europe by snapping up Telxius

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

Vodafone launches three new cybersecurity services

Service aimed at large enterprise, public sector and critical infrastructure customers

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

Could bluer skies be here to stay?

If we’re going to sustain the environmental benefits of lockdown, we need a change in technology, mindset and behaviour

Sky points the way to the data highground

But service providers innovate tariffs to change perceptions and improve customer engagement?

Ireland's telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

The bandwidth hog rides again

As Netflix reduces its bit rate to ease congestion, the issue of intelligent traffic management rises up the agenda once more

Why the BBC's portrayal of a white, male American internet is inaccurate and offensive

The BBC has a responsibility to portray issues accurately, but its docuflix on “Dirty Streaming” was irresponsible, inaccurate and biased

CityFibre announces accelerated network rollout

36 new locations for FTTP in UK, 5,000 construction jobs created

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