Globe Telecom, which has more than 80 million mobile voice, data, broadband and enterprise customers in The Philippines – has extended its relationship with Netcracker to support sales and delivery operations for its B2C and B2B customers. Netcracker will continue to provide professional services such as application development, release and support activities but will also help Globe evolve its platform to digital lead-to-cash automation, to support SDN/NFV adoption, as well as to integrate and support new technologies.
“Netcracker has been our trusted partner for mission-critical delivery operations for many years with a very successful track record of operational excellence,” commented Carlo Malana, Chief Information Officer at Globe. “We look forward to Netcracker’s continued support as we advance our platform to further enhance customer experience.”
Rohit Aggarwal, GM at Netcracker said: “We’re delighted to continue our support of Globe to help them adapt quickly to new requirements across all markets, including the critical enterprise services space. As a leading operator in Asia, Globe is at the cutting edge of delivering new and innovative services and the highest levels of customer experience for both consumers and businesses.”
