Customer experience

Showing Category: Customer experience

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico

Subtonomy wins new Tier 1 deal

Subtonomy continues to win customers across the Nordics

You’ve spotted a great new opp to add revenue? Now what?

Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

How dumb is the telco industry?

The telecoms industry doesn’t want to be a dumb pipe but could actually learn a lot from the water industry.

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Talkdesk partners with BICS

BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers

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