Improves digital experience with technology from Amdocs and Lightico
Subtonomy continues to win customers across the Nordics
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
UK regulator provides snapshot of how service providers performed during coronavirus crisis
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Lightico brings out new offering to improve the process of communicating T&Cs
The telecoms industry doesn’t want to be a dumb pipe but could actually learn a lot from the water industry.
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Or what we haven’t learnt from 3G and 4G
BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers