Digital transformation

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Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

Loyalty still up for grabs in telco-land

Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

What every CEO should be discussing today

Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

Understanding the nanobusiness opportunity

Nanobusinesses set to increase in response to COVID-19 crisis

Squire and Cerillion partner to simplify charging across hybrid networks

Squire Technologies and Cerillion are partnering to simplify charging across hybrid networks, building on a successful joint implementation for Sure in the Channel Islands and the Isle of Man. As service providers converge their networks to offer ubiquitous connectivity and enhanced QoS to customers, it’s vital they’re also able to […]

Are segmentation mistakes costing your business millions?

Don’t let internal divisions stand in the way of improved revenues and happier customers

Robi Axiata handles data upsurge with help from Tango Telecom

Robi Axiata extends use of Tango’s DRE; NTT DOCOMO sells its stake in Robi Axiata after 12 years

Striim announces new security features for streaming data integration platform

Striim 3.9.8 enhances data security, data accountability and extensibility

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