Contact details:

Website: Softex

CEO: Ian Sparling

For more information contact: Ian Lindsay

Overview of Soft-ex

Soft-ex is a vendor of digital customer communications software and part of the WidePoint Group which provides managed mobility solutions, telecom lifecycle management and identity management solutions.

Soft-ex’s heritage is in B2B digital bill presentment and analytics, so it understands the complexity of presenting complex billing information for enterprises and SMEs. It has subsequently branched out into the B2C space.

Soft-ex’s solution is cloud-based and can therefore sit above any legacy billing engine(s) to deliver consolidated interactive digital bills across any combination of services – IoT, wireless, wireline, PABX, Internet, TV, Home Security etc. It is billing engine agnostic and it has experience of working with many of the legacy billing vendors. The company’s analytics capabilities deliver both insight to end users and subscriber data intelligence to the digital service provider.

Soft-ex is based in Dublin, Ireland and was acquired by Fairfax, Virginia based WidePoint in 2014. The WidePoint group had revenues of USD102 million in FY2019, after revenue growth of 22%. Soft-ex’s customers include Telefonica, BT, Telia and KPN.

Billing technology focus

  • Billing mediation
    Yes: While not the company’s primary focus some customers use Soft-ex to mediate their bills
  • Rating
  • Bill calculation & generation
    Yes: While there is no need to change billing systems to benefit from Soft-ex’s technology, some customers use its portal or bill PDF as the actual bill. In most cases, however, Soft-ex will take a data feed from existing billing systems.
  • Realtime charging
  • Bill presentment & customer communications
    Yes – this is the core of their offering
  • Financial reconciliation
  • B2B invoicing
    Yes – this is a core competency
  • Other enabling or related technology
    Telecoms expense management (TEM)

More about Soft-ex

Article: Three Ireland chooses Soft-ex for clearer bills

Article: Zetacom partners with Soft-ex

Article: Cancom chooses Soft-ex for interactive digital billing