Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
There are great benefits to service providers in deploying bots – but only if they do it wisely.
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.