contact center

Billing, bundling & pricing, Digital transformation Teresa Cottam Oct.04.2021

Zain Saudi Arabia selects Netcracker BSS and OSS

Zain Saudi Arabia selects a range of Netcracker technology to support its digital transformation

Customer experience, Digital service providers Teresa Cottam May.21.2021

Improves digital experience with technology from Amdocs and Lightico

Customer experience Teresa Cottam Oct.05.2020

Customer experience bottlenecks still throttling good digital experience

Customer experience, Vendors Teresa Cottam Jul.21.2020

Partners with Salesforce to create new Salesforce native solution

Customer experience, Digital transformation, Employee and workforce Morgan Lewis Jun.04.2020

Features support more distributed working of CSRs