contact centre

Tags: contact centre

Customer experience, Digital service providers Teresa Cottam Nov.17.2020

Talkdesk partners with BICS

BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers
Customer experience Teresa Cottam Oct.05.2020

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience
Customer experience Teresa Cottam Oct.02.2020

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
Customer experience, Vendors Morgan Lewis Jul.21.2020

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution
Customer experience, Digital transformation, Employee and workforce Morgan Lewis Jun.04.2020

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

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