contact centre

Tags: contact centre

Billing, bundling & pricing, Digital transformation Teresa Cottam Oct.04.2021

Zain Saudi Arabia selects Netcracker BSS and OSS

Zain Saudi Arabia selects a range of Netcracker technology to support its digital transformation
Customer experience, Digital service providers Teresa Cottam May.21.2021

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico
Digital service providers, M&A Teresa Cottam Dec.11.2020

BT sells SME and public sector BUs to TIM

Offloads two units in its troubled Italian division
Customer experience, Research Teresa Cottam Dec.09.2020

The insanity of 5G

Or what we haven’t learnt from 3G and 4G
Customer experience, Digital service providers Teresa Cottam Nov.17.2020

Talkdesk partners with BICS

BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers
Customer experience Teresa Cottam Oct.05.2020

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience
Customer experience Teresa Cottam Oct.02.2020

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
Customer experience, Vendors Teresa Cottam Jul.21.2020

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution
Customer experience, Digital transformation, Employee and workforce Morgan Lewis Jun.04.2020

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

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