contact centre

Tags: contact centre

Zain Saudi Arabia selects Netcracker BSS and OSS

Zain Saudi Arabia selects a range of Netcracker technology to support its digital transformation

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico

BT sells SME and public sector BUs to TIM

Offloads two units in its troubled Italian division

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Talkdesk partners with BICS

BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

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